Policies and Terms

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New Accounts | Account Terms  | Account Requirements  | Credit Cards  | Placing Orders  | Minimum Orders  | Shipping  | MSRP/MAP  | Warranties & Returns  | Returns to Stock  | Refused Orders  | Shortages & Descrepancies  | Shipping Claims  | Returned Checks & Service Charges  | Hours

NEW ACCOUNTS

ACI is a wholesale distributor of bicycle parts & accessories selling primarily to retail bicycle and sporting goods businesses only. We do not sell to the general public. ACI reserves the right to sell or not to sell to any business. In order to become a customer just give us a call at 800-282-2453 or print out our application then fax it to 530.622.6706 or email the scanned document to info@americancycling.com. The business application is saved in a .pdf file format, you must have Acrobat Reader to view the file. We must have the completed application if you wish to qualify for open account terms. To qualify as a wholesale customer, we require the following:

  • Completed and signed ACI Business Application
  • State resale tax identification number 
  • Certificate of resale or tax exemption 
  • Daytime business phone 
  • Commercial shipping address 
  • Additional information may be requested

ACCOUNT TERMS

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Initial account terms are ACH Draft, or Credit card. Open account terms are normally Net 30 days. Accounts will be considered for open account terms only after a completed and signed Business Application has been received and processed by our Credit Department. All decisions with respect to credit approval, terms, continuation, revision, or termination of accounts are at the sole discretion of ACI.

ACI does not accept credit card payments on Net 30 invoices. Net account balances are to be paid by check or ACH. If you have a Net account and wish to pay by credit card, you must place your order with credit card terms and pay at time of order.

Discounts and Freight Credit Allowances (FCA) are benefits that are allowed only when payment is made within the term due date listed on invoices.

REQUIREMENTS TO MAINTAIN AN ACI ACCOUNT

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In order to maintain an active account, the following actions are necessary:

Account must maintain timely payment of invoices. Account must maintain ethical business practices. ACI reserves the right to sell or not to sell to any business as well as the right to close any active account as we deem necessary. All orders are shipped UPS Ground unless other means are requested at the time of ordering. Please place orders using part numbers and include a brief description. Using part numbers prevents misunderstandings and mistakes. When placing your orders by fax or email please provide account number, dealer name, contact person, and phone number where you can be reached.

CREDIT CARDS

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Visa, MasterCard, and American Express may be used for payment at time of order only. All applicable order discounts will be applied. Credit cards are not accepted as payment on Net 30 account balances.

Visa Mastercard American Express

PLACING ORDERS

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Phone 800.282.2453 or 530.622.8482 Fax 530.622.6706

Email orders@americancycling.com

Online at www.americancycling.com

Login and password are required to place orders on-line. Contact ACI to set up online access. Phone and web orders are shipped same day (stock permitting) if received by 3:00PM PST Monday through Friday.

MINIMUM ORDERS

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Our minimum order amount is $50.00. If your order is less than $50.00, an additional handling fee of $5.00 will be applied.

SHIPPING

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All orders are shipped FOB UPS Ground unless other arrangements are made. UPS Next Day, 2nd day and 3 Day Select are available by request.

MSRP / MRP

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In an effort to protect the long-term interest of our industry and that of our customers, ACI fully supports any and all MSRP (Manufacturer’s Suggested Retail Price) and MAP (Minimum Advertised Price) programs set by our Vendors. Although resellers remain free to establish their own prices, ACI retains the right to, without warning, and without assuming any liability, cancel any pending orders, and deny access to any product/vendor where the customer is in violation of the manufacturer’s pricing policies.

ACI fully supports and even recommends that its customers utilize the Internet to promote and compliment their business model. Selling product on a legitimately branded website can add significant value to a business. However, in order to maintain an active account with ACI, all websites representing products purchased from ACI must clearly identify the business name, address, and contact information. If you have any questions regarding online sales or whether your site is in compliance please contact us.

WARRANTIES AND RETURNS

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In our commitment to offer excellent customer service, we pledge to promptly take care of your service and warranty concerns. In order to achieve this goal, all products being returned for credit must obtain a Return Authorization (RA) number prior to being returned. You may contact our customer service department to obtain an RA number or fill out and submit the following form. Customers are responsible for return freight unless otherwise approved.

When returning an item for credit you will need to:

Have our part number and origional invoice number. Sales history will be checked. Items not purchased from ACI will not be accepted for return.

Have a detailed description of the product defect (Warranty) or reason for return (Return to Stock).

Call or fill out online form to receive Return Authorization (RA) number.

Package items in a sturdy, shippable carton. Product display boxes are not allowed in most instances.

Write Shop name and RA number on outside of package

Item may not be returned for credit if item is worn out from normal wear and tear.

Item may not be returned for credit if item is outside of manufacturer's warranty period. Warranty period is one (1) year from the date of purchase unless otherwise specified by manufacturer. Questionable warranty items are subject to final approval by the manufacturer. If an item is not deemed a legitimate warranty issue, the item will be destroyed or returned to the dealer at the dealer's request and expense.

RETURN TO STOCK

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Item must be in new condition and in original packaging. ACI has the right to refuse credit or give partial credit for items returned without original packaging or with price labels, stickers, etc.

Items must be returned within thirty (30) days from the date of purchase or a 10% restocking fee will be assessed.

Items older than four (4) months may not be returned for credit.

Special orders such as drop-shipped items, custom orders, imprinted items, manuals, books, videos, and discontinued items may not be returned for a credit.

REFUSED ORDERS

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Any refused order is subject to a 10% restocking fee and all associated freight charges.

Ship returns to:

American Cycling Inc
6166 Enterprise Drive, Suite C
Diamond Springs, Ca 95619

SHORTAGES AND DESCREPANCIES

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ACI will issue a UPS Return Service Label or credit any return freight charges on mis-shipped items. We ask that you let us know of any mis-shipped items or shortages immediately. This way we can ensure the accuracy of our inventory.

To report a shortage or discrepancy please contact us at 800.282.2453 or email us at claims@americancycling.com.

SHIPPING CLAIMS

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UPS and FedEx,: ACI will handle claims for UPS and FedEx carriers.

On all claims, please follow the following instructions to expedite and avoid issues:

Verify total box count with carton count on packing slip (and on bill of lading for LTL shipments)

If a box appears to have been damaged in shipment, inspect the contents of each box immediately for possible product damage.

If you find damaged goods, note this with the driver when you sign for your shipment.

Contact ACI customer service to report your loss or damage claim.

Failure to follow these instructions may cause your loss or damage claim to be denied.

RETURNED CHECKS AND SERVICE CHARGES

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A $30 service charge, plus any additional charges from any banking institution, will be due for each presentation of a returned check. ACI reserves the right to change your account terms on future orders.

Any account that becomes Past Due will incur a service charge at the maximum rate allowed by law but not to exceed 2% per month on the outstanding balance.

Discounts and Freight Credit Allowances (FCA) are not allowed on accounts that are past due or have any outstanding Returned Checks.

HOURS OF OPERATION

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Regular Business Hours:

Monday thru Friday 9:00am to 5:00pm PST

Holidays:

  • New Years Day (January 1st)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (First Monday in September)
  • Thanksgiving Day (Fourth Thursday in November)
  • Day After Thanksgiving
  • Christmas (December 25th)